Operations Services

We fulfill the unique operations role your RIA firm needs to move forward.

Integrated Approach

Back Office Connection customizes services to meet your firm’s operational needs. We stay steps ahead of your data, technology, processes and industry trends, ensuring stable operations that stand up for your firm’s progress.

We collaborate with your team to create workflow efficiencies, documenting all procedures for universal usability.

For firms that fully integrate us into their team, we’re a “partner employee,” available for on-the-spot answers to routine and unanticipated challenges.

Whether you engage us for a specific list of tasks or to manage your operations, we support your firm with a team of relevant specialists and experienced consultants.

Our services encompass systems management and implementation, including Advisor and client support.

  • Custodial transactional review and corrections
  • Rebalance and trade support
  • Compliance administrative support
  • Reporting
  • Billing
  • Client portal
  • CRM
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Streamline. Centralize. Align.

Database Management

You need sightlines into information generated from multiple systems, including your financial platform. Data integrity and accessibility are at the heart of our practice.

We set up and manage a centralized system that provides easy access to accurate information so you can do your best.

  • More complete picture for Advisors
  • High quality client experiences
  • Simpler compliance process
  • Informed business decisions

Platform Management

Back Office Connection manages the following platforms and their component applications.

  • Envestnet Tamarac and Tamarac PortfolioCenter™
  • Orion Advisor Solutions
  • SS&C Products: Axys, APX and Black Diamond

We make sure your central database aligns with the rules and settings for every process in your system. We provide firmwide and Advisor level support and task implementation, so you get the most from your technology investment.

Connecting Systems

For firms operating individual software applications for key functions (such as portfolio management, rebalancing, planning, client access, CRM and others), Back Office Connection creates a centralized database, in addition to managing systems and implementing tasks. We are experts in the major portfolio management systems (and some of the lesser-known ones, too).

Operational Integrity

Reduce the worry of running your firm with streamlined, centralized and aligned operations. We create and implement systems based on your big-picture business and customer service goals.

We know it’s complicated! For us, it’s the joy of our work!

Back Office Connection creates operational stability so you don’t have to spend time away from supporting clients and moving the firm forward.

Complete our Contact Form to begin a conversation about your RIA firm’s operational needs.

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Client Testimonials

Many clients have been with us for more than a decade. As their firms grow, we anticipate what’s needed to meet their newest—and upcoming challenges.

Manager of Financial Operations

"Back Office Connection feels like a partner. They understand exactly what we are dealing in, what we’re looking at and what the challenge is. When we call our designated contact she understands our challenge and how to make each application work better. And helps us understand the software and how to use it."

Gregory Curry

President Pillar Financial Advisors, LLC

"We have someone in-house that drives our compliance. Back Office Connection drives my systems and operations. That confidence I have in Back Office Connection allows me to manage and grow the business. I’ve been able to carve off a whole piece of the business that I don’t have to worry about. I view them as a partner employee."

Jeff Yamada, CFP®

Chief Compliance Officer MCS Family Wealth Advisors

"It’s hard to get good operations staff, especially in a smaller market. They take operational headaches away on the manpower side and create redundancy you don’t have in a small office. Lots of flexibility."

William Ross

Founder and Chief Investment Officer North Forty Two & Co.

"Back Office Connection allows me to run a midsize firm and maintain a very professional business model without having to manage employees. They are more efficient than what we could do internally without spending a lot of time, energy and resource."

Matthew Kane

President Compass Ion Advisors, LLC

"They are doing better than what we could do ourselves. Adaptive enough to work with all of our different custodian relationships and trading platforms. They built a process that was completely unique to our environment."

Contact

425-250-7500

info@backofficeconnnection.com

Service Area

Anywhere in the U.S. including all time zones

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